The Overlook Life Care Community >> FAQs

What is the policy for visitors and overnight guests?

Your children, grandchildren, family and friends are always welcome at The Overlook. Overnight guests can stay in your personal residence, or you can reserve gracious guest suites located within the community for a nominal fee.

If I decide to live at The Overlook, how soon could I move in?

There are still a few residences available and reservations are now being accepted. You can move in as soon as you desire. We invite you to schedule an appointment to learn more details about The Overlook and the various floor plan options available.

For more information, click on this link: Contact Us.

Is the entrance fee refundable?

Yes. With the lifelong membership plan, you have the assurance that 90 percent of the residential component of your entrance fee is refundable to you or your estate. In addition, The Overlook offers complete flexibility with a variety of entrance fee options. To learn more about the entrance fee option that best suits your needs, contact one of our counselors for details.

What is the policy for having pets?

Pets are most definitely welcome. We only ask that you respect the rights of neighbors and other members who might not have them.

What does the monthly service fee cover?

Your monthly service fee covers all utilities (except telephone), including basic cable television, indoor/outdoor maintenance, grounds keeping, twice-monthly housekeeping, annual heavy cleaning, meals in a choice of dining atmospheres, and scheduled transportation for shopping or appointments. For more information, click on this link: Services & Amenities.

What are the entrance requirements?

To become a member of The Overlook, you must be 62 or better and able to live independently. Entrance fees vary according to the residence you select, but most members use the proceeds from the sale of their home to provide the entrance fee. Contact one of our counselors for details.

How are personal services handled?

Should you ever require enhanced living or personal services while a member of The Overlook, it will be provided on-campus - at virtually no increase in your monthly service fee. Because our services are offered right here, you never need to worry about making another move to receive care. For more information, contact one of our counselors for details.

What will everyday life be like at The Overlook?

Whatever you wish to make it! The Overlook offers centrally located apartments and patio home floor plans. Members enjoy a variety of dining rooms and cuisines, a library, an auditorium, woodworking shop, an indoor heated swimming pool, a spa and fitness center, and much more. You are free to be as active and social as you like, or as private as you prefer. For more information, click on this link: Activities & Programs.

Is The Overlook in a desirable location?

Although the spacious community feels refreshingly removed from city life, The Overlook is conveniently located in the heart of New England. Just south of Worcester, it is easily accessed via the Massachusetts Turnpike, I-395 and I-84. Historic Sturbridge Village is nearby, as are a wide range of fine dining, antiques shopping and cultural opportunities. In addition, Boston, Hartford, Providence and Springfield are each less than an hour away. Other destinations such as Cape Cod, Rhode Island, Connecticut, and New York City are also within easy reach.

What does “Life Care” mean?

It is a worry-free way to plan your future so that you can rest assured knowing you will not have to make another move to receive personal services, and avoid paying for expensive long-term services should they ever be required. Life Care guarantees lifetime access to on-campus enhanced living and personal services, should you ever require them - at virtually no increase in your monthly service fee. Most importantly, life care means peace of mind for you and your family, allowing each day to be lived to its fullest. For more information, click on this link: Health Care for Life.

What are the security arrangements?

The Overlook provides 24-hour security, allowing you to come and go as you please. You may move about the community without worry, and rest assured your home is protected when you travel. State-of-the-art security and emergency call systems will also be included in every residence and monitored around the clock by The Overlook personnel.